Terms of purchase

1. GENERAL

1.1. The owner of the Saaremaakuld online store (hereinafter the Online Store) is Hany OÜ (registry code 10949484), located at Orissaare mnt 20, Leisi.

1.2. These terms of use regulate the legal relations between Hany OÜ (Seller) and the person who made the purchase (Buyer) when buying and selling in the Online Store.

1.3. In addition to these terms and conditions, the laws of the Republic of Estonia regulate the legal relationships arising from the distribution of products through the e-shop.

1.4. The seller can change the terms of use of the e-store and the prices of products and services. Changes will be notified in the e-shop environment. The conditions and prices valid at the time of the transaction are applied to the transaction.

1.5. The product selection, prices and discounts may differ from the product selection, prices and discounts of the Seller's retail stores.

 

2. PRICE

2.1. Information about the goods is provided in the Webshop directly with the goods and includes the 20% VAT applicable in the Republic of Estonia.

2.2. The prices of the products are indicated in the Webshop next to the products. The price includes a fee for delivering the goods, unless otherwise stated when paying for the goods. The fee for the delivery of the goods depends on the location of the Buyer and the method of delivery. The delivery fee is displayed to the Buyer when completing the order.

2.3. The online store has the right to withdraw from the sales transaction and demand the return of the goods from the Buyer, if the price of the goods in the online store is marked significantly below the market price of the goods due to an error.

 

3. FORMING THE ORDER

3.1. To order the goods, you must add the desired products to the shopping cart. To complete the order, you must fill in the required data fields and choose the appropriate method of product delivery.

3.2. It is possible to change products and quantities in the shopping cart and to remove products from the shopping cart until the product is paid for.

3.3. When completing the order, the final price is displayed on the screen, which can be paid using a bank link or other payment solution.

3.4. The contract enters into force from the receipt of the amount to be paid to the online store's current account.

3.5. The Seller sends the order confirmation notification to the Buyer's e-mail address. If the letter is not found in the mailbox, please check that the letter has not accidentally entered the spam folder.

3.6. The seller has the right to withdraw from the contract if the ordered goods cannot be delivered due to the end of the goods or for some other reason. The Seller informs the Buyer about this as soon as possible and returns all payments received for the ordered goods (including the costs of delivering the goods) without delay, but no later than within 14 days of sending the notice.

 

4. PAYMENT

4.1. The Buyer pays 100% in advance for purchases made in the online store.

4.2. Orders can be paid for via Estonian bank links PaySera or on the basis of an invoice.

4.3. Payment takes place outside the e-shop in a secure environment. The seller does not have access to the buyer's bank and credit card data.

 

5. DELIVERY

5.1. The online store delivers products within Estonia.

5.2. The products are delivered according to the method chosen by the Buyer in the Online Store.

5.3. The shipping costs of the goods are borne by the Buyer, and the corresponding price information is displayed next to the shipping method.

5.4. The seller ships orders on all working days, but no later than within five working days after order confirmation. In exceptional cases, you have the right to deliver the goods within 45 calendar days. The latter includes special orders.

 

6. RIGHT OF WITHDRAWAL, RETURN AND EXCHANGE OF PRODUCTS

6.1. The buyer has the right to withdraw from the transaction within 14 calendar days by submitting a written withdrawal from the purchase of goods to the seller, which is located on the website of the e-commerce association and which contains the following information:

- First and last name

- Contact phone

- E-mail address

- Address

- Bank account details

- Date of submission of the order

- Date of receiving the item

- Name of the item to be returned

- Product serial number

- Item purchase invoice number

- Reason for return

6.2. The statement of withdrawal from the purchase of goods must be sent to the e-mail address suusterjanar@gmail.com or to the address Orissaare mnt 20, Leisi within 14 calendar days of receiving the goods at the latest. The Seller confirms receipt of the withdrawal statement with a notification sent to the Buyer.

6.3. The returned product must include all purchase documentation. Labels attached to the goods and items installed to protect the condition of the goods (e.g. protective films, moisture collectors, plastic wraps, etc.), which do not prevent the goods from being tried on and examined, must not be removed when the goods are returned.

6.4. In order to use the 14-day right of return, the ordered goods must not be used in any other way than is necessary to verify the nature, characteristics and functioning of the goods in the same way as it is allowed to try the goods in a physical store. If the goods have been used for purposes other than what is necessary to verify the nature, characteristics and functioning of the goods or if they show signs of use or wear, the Seller has the right to reduce the amount to be returned according to the decrease in the value of the goods or to refuse to compensate the cost of the goods.

6.5. The return policy applies to standard size products. Special orders and customized products are not included in the tag